Privacy Policy

Privacy Policy

1. What We Collect

We collect the following information when you use Tillmate:

• Business data (e.g., sales, inventory, vendors, staff names)
  
  
• Personal info (e.g., account name, email)
  
  
• Customer info entered by you (e.g., phone numbers for receipts or loyalty)
  
  
• Usage data (logins, clicks, pages visited)
  
  
• Device and browser information
  
  
• Cookies and third-party tracking via tools like Google Analytics
  
  

2. Why We Collect It

We collect and process data to:

• Provide and improve the Tillmate platform
  
  
• Track and support your usage
  
  
• Power customer support (via chatbot and human agents)
  
  
• Generate anonymized reports and insights
  
  
• Comply with legal obligations
  
  

3. Cookies and Tracking

Tillmate uses cookies and tracking tools to enhance your experience and monitor system performance. This includes:

• Session cookies to keep you logged in
  
  
• Analytics cookies (e.g., Google Analytics)
  
  
• Chat and support tracking (e.g., OpenAI, Intercom)
  
  

You can manage cookies via your browser settings.

4. Data Sharing

We do not sell your data. We may share it with:

• Stripe (payment processing)
  
  
• Hosting providers (e.g., DigitalOcean)
  
  
• Analytics and customer service tools
  
  
• Legal authorities when required by law
  
  

5. Your Rights

You have the right to:

• Access your data
  
  
• Request deletion of personal data
  
  
• Opt out of anonymized data sharing
  
  
• Withdraw consent (where applicable)
  
  

To exercise your rights, contact us at hello@tillmatepos.com.

6. Data Security

We follow industry-standard practices to protect your data, including encryption and access controls. However, no system is 100% secure. You use Tillmate at your own risk.

7. International Users & GDPR

While Tillmate is built for Jamaica, our services are globally accessible. If you're in the EU or UK, we comply with GDPR. This includes:

• Lawful basis for data processing (consent or contract)
  
  
• Right to be forgotten
  
  
• Right to data portability
  
  
• Option to withdraw consent at any time
  
  

8. Retention

We retain your data while your account is active. After termination, your data may be deleted or archived unless required for legal reasons.

Contact

Tillmate Inc
Kingston, Jamaica
Email: hello@tillmatePOS.com