Effective Date: June 29, 2025
Tillmate Inc. Delaware C-Corp
Address: 2706 NW 29th Terrace, Lauderdale Lakes, FL 33311, USA
Contact: hello@tillmate.ai
This Privacy Policy explains how Tillmate collects, uses, stores, and protects your data when you interact with our software, services, or embedded assistant (Tilly).
a) Account Information
Name, business name, email, phone number, billing info
b) Business Data
Products, prices, inventory, staff, sales history, supplier details
c) Usage Data
Logins, session activity, device/browser type, location (via IP)
d) Communications
Messages, feedback, and interactions with support or Tilly
We use your data to:
Operate and improve the Tillmate platform
Provide support and customer service
Help you get business insights, reminders, and tips
Send invoices, alerts, and relevant product updates
Comply with legal and financial regulations
We may use de-identified, aggregated data (like top-selling brands or inventory trends) to:
Improve Tillmate’s features
Generate retail insights
Share non-personal trends with partners
This data cannot be traced back to your store or staff. You may opt out in your account settings.
Tilly is built into Tillmate to guide you through using the platform and making business decisions. Your chats are:
Securely processed in real time
Not used to train general AI models
Not stored long-term unless saved to chat history
We use cookies and tracking tools to:
Save preferences (like filters or language)
Understand how the site or app is being used
Improve design, features, and performance
You can disable cookies in your browser at any time.
We use encryption (TLS in transit, AES-256 at rest)
Your data is hosted on secure cloud infrastructure (e.g., DigitalOcean)
Only trained staff can access your account for support
Regular backups and monitoring protect against data loss
We do not sell your data. We only share it with:
Third-party tools we use to run Tillmate (e.g., cloud storage, analytics, email tools)
Payment processors like Stripe
Legal authorities, when required by law
Partners, only if you’ve given consent (e.g., syncing with QuickBooks)
You can request to:
Access or export your data
Correct or delete information
Limit how we use your data
Opt out of data sharing (where available)
Email hello@tillmate.ai to make a request.
We keep your account data while your subscription is active
After cancellation, we may retain data for up to 12 months for operational or legal purposes
Aggregated or anonymized data may be kept longer
Tillmate is not intended for anyone under 18. We do not knowingly collect data from minors.
Your data may be stored or processed in the U.S. or other locations where our service providers operate. By using Tillmate, you consent to this transfer.
We may update this policy from time to time. If we make material changes, we’ll notify you via email or platform alert at least 30 days before they take effect.
Questions? Email hello@tillmate.ai
Mail: 2706 NW 29th Terrace, Lauderdale Lakes, FL 33311, USA
We may make Tilly available on public-facing pages (like landing pages or partner campaigns).
If you interact with Tilly outside the Tillmate platform:
Your messages may be stored temporarily to help answer your questions
We may collect basic technical info (e.g., device, IP address, browser)
We may use anonymized data for internal analysis or product feedback
We do not collect or ask for sensitive data
If you give your name or contact info, we may use it to follow up with relevant product updates or offers
To delete your chat history, email hello@tillmate.ai with the subject: “Delete Tilly Chat History.”
